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The DQB, or disability quality branch,
is the social security administration's version of quality
control when it comes to the handling of social security
disability and ssi-disability claims.
How does DQB enter into the disability process?
In this way: a
random number of disability claims (for which decisions
have already been rendered) are selected each month for
"review" at each region's DQB. (in the southeastern region,
DQB is located in Atlanta, Ga).
Cases pulled by DQB for review can remain there for an inordinate
number of weeks or even months.
The obvious effect of this is that some cases are significantly
delayed by DQB (decision letters cannot be mailed until
DQB has finished reviewing a case).
But this is not the worst effect of the social security
administration's approach to quality control.
Cases reviewed by DQB that are found to have technical errors,
or are reversed entirely, are sent back to their originating
DDS offices (Disability determination services) as "returns".
Managers at DDS view returns from DQB as black marks on
their agency's processing statistics---and frown upon any
examiner who has more than a minimal number of returned
cases each year.
Moreover, since most returns tend to be cases that were
originally slated for approval by examiners...the wider
effect is to significantly discourage the number of approvals
made by examiners.
Put another way, examiners are hesitant to stick their necks
out for cases which might potentially come back to them
as returns, covered in red ink checkmarks.
This, of course, is an issue that must be dealth with at
some point, as regards social security disability reform.
Because, ironically, it is the concept of "quality control",
as it is currently administered by SSA, which subltly, and
sadly, influences disability examiners to deny so many cases.
It is worth noting that cases that are heard by Administrative
Law Judges have a significantly higher rate of approval---because
ALJ's, unlike DDS examiners, cannot be called on the carpet
for their decisions.
Note: Those who
would seek to reform the social security disability system
should look first at the quality control system used by
SSA in their handling of disability claims.
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